Patient Services
Dedicated Support for a Seamless Healthcare Experience
At Vijay Eye Care Hospital, we believe that exceptional medical outcomes are supported by exceptional patient services. Our goal is to ensure every aspect of your visit, from scheduling and registration to post-operative care and billing, is handled with efficiency, clarity, and compassion. We are here to guide and support you throughout your eye care journey.
We offer a structured system of support designed to maximize your comfort and convenience.
Appointment & Registration Services
Easy Scheduling: Book consultations quickly via phone, our website, or in person.
Prompt Registration: Our dedicated front desk team ensures quick check-in and documentation.
International Patient Desk: Specialized support for our international visitors, including travel coordination, scheduling optimization, and multilingual assistance.
Insurance & Billing: Assistance with understanding coverage, processing cashless claims, and providing necessary documentation for reimbursement.
Comprehensive Diagnostic & Support Services
Advanced Diagnostics: Access to our full range of state-of-the-art testing equipment (OCT, Visual Fields, Topography) managed by highly trained technicians.
Pharmacy: An in-house pharmacy providing convenient and guaranteed access to all prescribed medications, eye drops, and post-operative supplies.
Optical Outlet: A fully stocked optical shop offering a wide range of corrective spectacles, frames, sunglasses, and specialized lenses, managed by certified optometrists.
Specialty Lens Fitting: Dedicated services for fitting complex lenses like Scleral lenses and specialized contact lenses for Keratoconus.
Patient Comfort & Convenience
Waiting Areas: Comfortable and spacious waiting areas with amenities for patients and accompanying family members.
Accessibility: Our facility is fully accessible to patients with mobility challenges.
Counselling & Education: Dedicated counsellors provide clear, detailed information regarding procedures (like Cataract or LASIK), payment options, and recovery expectations.
Specialized Reach and Support
We extend our commitment beyond the hospital walls to ensure quality care is accessible to all.
Doorstep Eye Care: Our mobile team brings essential screening and follow-up examinations to the homes of the elderly, immobile, or busy corporate clients.
Post-Operative Guidance: Detailed verbal and written instructions for recovery, along with 24/7 emergency contact support after surgery.
Your Feedback Matters
At Vijay Eye Care Hospital, continuous improvement is central to our mission. We actively encourage patient feedback on all our services, as your insights help us refine our processes and enhance the care experience for everyone.